FAQs

Find answers to our most frequently asked questions.

General Information

What makes your gifts personalized?

Our gifts are personalized with names or initials to make them unique and special.

How do I place an order?

Simply browse our store, instagram or facebook page, add items to cart, and follow checkout instructions.

What forms of payment do you accept?

Visa, MC, American express, zelle

What personalization options are available?

Almost all of our products offer personalization options such as font and color.

Can I request custom personalization?

Yes, contact us with your request.

What are your shipping options?

We ship all over the U.S. and offer free in store pickup in Baltimore, MD.

How long does shipping take?

Generally the turnaround time is 10-14 business days, some items may take longer and that is noted in the product description of the item.

Can I track my order?

Yes, tracking information will be emailed.

Can I rush my order?

Yes, please contact us with your request.

Can I return or exchange a gift?

All sales are final sale unless the item is defective or there was a mistake that was clearly ours.

Do you offer wholesale pricing?

Yes, contact us for wholesale inquiries.

Can I place a corporate order?

Yes, contact us for corporate orders.

How do I contact customer service?

Feel free to give us a call at 410-596-2145, send us an email at pompomzgifts@gmail.com, or message us through social media.